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Your Role and Responsibilities
Analyzing customer developed programs, batch files, job control scripts, file deliveries and database content by using customer tools and 3rd party tools
Application specific scripts on dedicated server platforms
SLA checkpoints (e.g. server response times, downtimes, process availability, etc.)
Interfaces (e.g. log files, scripts, file transfers etc.)
Databases (e.g. central DB processes, error writing processes, table spaces, load and performance characteristics etc.)
Definition and Performing daily health checks (e.g. daily data imports, file transfers and provisioning on dedicated servers, etc.)
Provide support in all deployment and administration related activities;
Participate in the production and maintenance of the infrastructure requirements for the new IT projects and the major releases of the existing IT systems and applications;
Provide basics tasks of 3rd level support including debugging, test cases;
Responsible for incident, problem, change, release, configuration management, technical support;
Perform application deployment related testing (installation, removal, and reinstallation) and adjust the installation scripts, procedures and guidelines;
Create/update product documentation;
The employees in this Role/Specialty will be responsible for the maintenance and support of application systems currently running on Azure Cloud Platform.
The following skills are required in addition to IT related skills:
Deep application knowledge of the client business process,
Communication skills with end users,
Understanding the end user issues/concerns;
prioritizing issues for resolution,
Maintain/improve the quality of the application systems in terms of the running environment such as program library management and the creation of associated documentation,
Report the application maintenance status to the client in terms of change and problem management,
Address questions raised by end users,
Client IT individuals or help desk,
Determine/resolve problems reported from end users,
system operators and help desk,
Good documentation skills
Creation of SLA reports as well as improvement plan to maintain SLA, and Propose optimization of the business process efficiencies associated with IT technology
Required Technical and Professional Expertise
Strong Cloud skills (AWS or Azure)
Programming skills in Java
Oracle SQL / MS SQL, Oracle PL/SQL, Oracle V11.2
experience in a similar position
IT background (e.g.: Computer Science, Automation, Cybernetics graduate)
Basic database understanding (how it works, query interpretation, query writing)
Ability to interpret/analyze code and application logs in order to troubleshoot errors
Problem solver, customer oriented
Ability to analyze, synthesize and make decisions under SLAs
Strong communication skills
Negotiation skills, diplomatic
Flexibility for travel (during knowledge transfer 50% and up to 15-20% after)
Willing to do on call support (from home)
Preferred Technical and Professional Expertise
Windows server (IIS) configuration and maintenance;
Windows Server 2008 / 2012, Active Directory configuration and maintenance;
Azure Cloud hosted Application
Oracle PL/SQL analysis, code debugging - Oracle-SQL, MS SQL 2008;
Main technology for the application cluster: Java
Tools: IBA Logfile Viewer, XML Spy, CyberArk, MS Visual Studio, Visio
Nice to have:
ITIL V3 certification
Experience in the following:
Windows Server 2008/2012
MS SQL Server 2008 R2, MS SQL Server 2012
Programming skills Oracle-SQL, MS SQL 2008
HP Business Service Manager
IIS (Internet Information Server) Web Server
Confluence Know How
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.