The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world’s relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
As part of our Operations team, you’ll be monitoring and maintaining the infrastructure and various applications in three Data Centers in a technical support role. If there are any issues or changes required, such as infrastructure and access issues, or application issues, you’ll be responsible for reacting to the monitoring alerts or the calls from Tier 2 support.
Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
The Operations team is responsible for the maintenance of the application and infrastructure. Project tasks and maintenance tasks are expected to be part of your daily duties. Planned interventions can be combined with unplanned activities, depending on their emergency.
Tasks will include installing and configuring virtual systems and applications, diagnosing hardware/software faults and solving access problems.
Your operational responsibilities include:
Ensure Applications and Infrastructure are in running mode
Logging your work by opening and keeping customer support tickets updated
Be available during on-call in the time required to connect and investigate
Testing and fixing faulty equipment
Update Documentation (Manuals, Guides, Lessons Learned) so similar issues can be fixed faster or preempted
Analyze call logs so you can spot common trends and underlying problems
Working with Project Teams (Development) to ensure smooth hand-over to Operations or during support if the problem is more serious
Logical thinker and good problem solving skills
Experience with Linux and/or AIX (preferable)
Networking experience, CCNA (if available)
Database Install and configuration experience, DB2 (pureScale, if available)
Strong interpersonal and communication skills
Ability to assess an error (alarm, notification) fast
Ability to deal within the established time frame to an emergency call
Availability for on-call support (one week, every couple of weeks, by rotation)
University degree in a technical field
Previous experience in networking support or application support
Development experience (scripting ksh, java, C, etc., as available)
Required Technical and Professional Expertise
A logical thinker and good problem-solving skills
Networking experience, CCNA
Database Install and configuration experience, DB2
Preferred Technical and Professional Expertise
Experience in networking support required.
Experience with Linux and/or AIX
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion. Are you looking for a culture of openness, collaboration, and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you
never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy, and progressive action. IBMers believe that the application of intelligence, reason, and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.