The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.
Your Role and Responsibilities
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Working with ticketing software (Incidents, Service requests and Change management).
Configuring, monitoring, tuning, and troubleshooting Linux/Suse/AIX VMs and physical servers. Performing audit tasks on cloud servers.
Responsibility with processing Incidents and Services Requests for application and compliance with the SLAs and the implementation of the necessary measures.
Responsibility to analyze the techniques in case of escalations or malfunctions (Incidents Impact 1 & 2)
Prepares and processes pro and reactive Problem Tickets in his department.
Prepares and implements changes in its department.
Responsible for the supervision of the tickets in SC2 and the good functioning of the application.
Keeps the application documentation updated (BHB / SHB etc)
Prepares and updates SKM (Service knowledge Management - IT solutions) on the application.
Implement new projects on applications together with the team of which it is part.
In case, of taking over new applications, or in case of internal transitions, he is responsible for the technical and professional acquisition of knowledge.
Planning the leave (with stand-in appointment, HO) in agreement with the team of which it is part.
Bachelor's Degree: IT/Computer Science, Engineering, Technology
Proven working experience with a least one of the following Systems: Windows, Unix, Linux and at least one of the programming languages such as Java, C++, or scripting languages: Windows Batch Scripting, Bash Scripting
Troubleshooting in Unix/Linux - proven experience with Unix based systems
Oracle/SQL - be able to create, run and analyze queries
Experience working with Ticket Systems ( such as Remedy, Optis, JIRA or others)
Analytical thinking (to be able to identify root cause of a problem - log and code analysis)
Customer-facing ( to be able to communicate in such a manner that is understandable to the end customer )
Nice to Have:
Application and Web Servers Administration
PL/SQL know-how represents a plus
website and WebSphere know-how and troubleshooting represents a plus
Required Technical and Professional Expertise
Experience with Linux, Windows, AIX/UNIX
DB knowledge: SQL/Oracle
German: Medium - nice to have
Preferred Technical and Professional Expertise
Experience in technical support required.
English language - advanced
German language - medium - nice to have
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
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About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.