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IBM Application Consultant - ServiceNow in Boston, Massachusetts


IBM Application Consultants work directly with our clients on key initiatives. You will have the opportunity to build an in-depth understanding of their business issues and implement organizational strategies that drive adoption of change. We are looking for experts who can build credibility and trust with our clients and provide knowledge that addresses individual and unique business needs.

Your Role and Responsibilities

The ServiceNow Application Consultant is responsible for:

  • Working with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing resolution and design suggestions

  • ServiceNow instance core setup and configuration and customizations, including, but not limited to: data imports and software integrations

  • Designing, configuring and customizing new applications and corresponding Service processes

  • Assisting in troubleshooting patch / release management issues focusing on specific product (IT, HR, GRC, CSM etc.,)

  • Developing UI forms, fields, notifications and workflows

  • Maintaining JavaScript server/client code

  • Creating new service catalog requests and items with variables

  • Creating, monitoring, modifying, and publishing service catalog workflows with approvals

  • Creating an access control rule (ACL)

Required Technical and Professional Expertise

  • 5+ years’ experience in ServiceNow as a System Implementor or similar responsibility

  • Experience in implementing ServiceNow processes and functions

  • Proficiency in ServiceNow Portal Widget Technology

  • Integration experience with specific Product system like Workday, SAP SuccessFactors, Watson, etc

  • Web applications, networks, protocols and email (SMTP, POP3)

  • Working knowledge of relational databases

  • Strong Process Background on one or multiple domain area such as (IT/HR/CSM/Procurement)

  • Java Script and development background

Preferred Technical and Professional Expertise

  • Experience implementing, configuring and customizing ServiceNow

  • Integration experience with directories, such as Active Directory using methods such as LDAPs

  • Web Services integration experience

  • Expertise implementing, configuring and customizing ServiceNow preferred

  • Industry/Business process background (e.g Banking , Insurance, State & Local etc)

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.