IBM Jobs
Introduction
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.
Your Role and Responsibilities
Líder de servicios: control de operación para cumplimiento de Slas Nivel académico: Profesional recién egresado en Ingeniería de Sistemas, Ingeniería Informatica, Ingeniería electrónica o afines Experiencia mínima (años): 4 años de experiencia gestionando servicios de tecnología en mesa de ayuda y/o soporte en sitio Certificaciones vigentes: ITIL Foundations v3 o v4. Habilidades conductuales: Planificación y alineación, comunicación oral y escrita, enfoque en el cliente, calidad de las decisiones.
Required Technical and Professional Expertise
Líder de servicios: control de operación para cumplimiento de Slas Nivel académico: Profesional recién egresado en Ingeniería de Sistemas, Ingeniería Informatica, Ingeniería electrónica o afines Experiencia mínima (años): 4 años de experiencia gestionando servicios de tecnología en mesa de ayuda y/o soporte en sitio Certificaciones vigentes: ITIL Foundations v3 o v4. Habilidades conductuales: Planificación y alineación, comunicación oral y escrita, enfoque en el cliente, calidad de las decisiones.
Preferred Technical and Professional Expertise
As About
About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
Your Life @ IBM.
About IBM.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
