IBM Jobs
Introduction
Stays up to date on the latest design tools and methods
Demonstrates a growth mindset and continuous learning; stays current on IBM strategy and products
Uncover additional relevant problem areas through research and participative activities in client conversations (organically lead to cross-sell opportunities)
Quickly identify (or validate) the real problem behind a clients ask through User Research and Design Thinking Activities
Turns ideas into reality with a focus on innovation and development of new processes, ways of work, and technology
Supports business value framing, value realization, and orchestration practices of the Client Engineering team
Positively influence client relationship through all points in client satisfaction
Drive Alignment and Buy-in using participative design and co-creation activities in client conversations
Works collaboratively in a multi-disciplinary environment to shape solutions and inspire innovation
Knowledge of how to use workshop techniques to align diverse stakeholders around a user-centric outcome
Applies IBM Design Thinking methods; translating requirements into hypotheses, research, and facilitation to uncover emotional connections with products
Your Role and Responsibilities
Stays up to date on the latest design tools and methods
Demonstrates a growth mindset and continuous learning; stays current on IBM strategy and products
Uncover additional relevant problem areas through research and participative activities in client conversations (organically lead to cross-sell opportunities)
Quickly identify (or validate) the real problem behind a clients ask through User Research and Design Thinking Activities
Turns ideas into reality with a focus on innovation and development of new processes, ways of work, and technology
Supports business value framing, value realization, and orchestration practices of the Client Engineering team
Positively influence client relationship through all points in client satisfaction
Drive Alignment and Buy-in using participative design and co-creation activities in client conversations
Works collaboratively in a multi-disciplinary environment to shape solutions and inspire innovation
Knowledge of how to use workshop techniques to align diverse stakeholders around a user-centric outcome
Applies IBM Design Thinking methods; translating requirements into hypotheses, research, and facilitation to uncover emotional connections with products
Required Technical and Professional Expertise
Understanding of Enterprise Design Thinking and how to use it to drive towards user centric solutions of complex technical problems
Understanding of how to use user research methods (Qualitative and Quantitative) to uncover critical user, business and technical needs
Skilled in UX design as applied to a variety of problems in domains such as Data, AI, Security and Business Automation
Highly skilled in UX research and design best practices; excellent written communication and storytelling skills
Understanding how AI technologies can bring value to our clients and their users
Ability to translate complex business problems into a valuable and desired solution
Preferred Technical and Professional Expertise
Mastery of UX and/or Visual Design Best Practices (Wireframing, Research, Prototyping, IA, etc.)
Facilitation & Design Thinking
Excellent written communication and storytelling skills (English & Spanish)
Understanding of Enterprise Design Thinking and how to use it to drive to user centric solutions of complex technical problems
Understanding of how to use user research methods (formal and informal) to uncover critical user, business and technical needs
Experience and knowledge of design tools
Understanding of AGILE, LEAN, design methodologies
Knowledge of how to use workshop techniques to align diverse stakeholders around a business centric outcome
Able to connect the user and service design with the broader business context and business framing to design a holistic solution to clients
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
