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IBM ServiceNowPlatform Functional Consultant (m/f/x) in Berlin, Germany


IBM's strategy is anchored on and AI, enabling our clients to transform their and business . ServiceNow is integral and a key part that strategy, providing the crical integration layer, helping our Clients optimize their and business workflows and managing their legacy and .

IBM is one the largest ServiceNow Global Ele Partners. We are targeting exponential growth wh specific strategic partners creating bilateral returns that materially matter and elevate IBM as the relationship choice for valued client outcomes.

Your Role and Responsibilities

We are seeking a ServiceNow Functional Consultant to join a fast-growing team of ServiceNow professionals working with our clients across industries, to advise and build solutions to critical business problems.

The ServiceNow Functional Consultant will:

  • Operate as a subject matter expert for one or more ServiceNow modules (ITSM, ITOM, CSM)

  • Prepare and lead functional design workshops including the creation of design specifications based on ServiceNow out-of-the-box functionality and client requirements

  • Qualify client requirements through validation of 'needs' versus 'wants'

  • Providing creative solutions to resolve business problems via customer requirements based on technology, process gaps and cultural challenges

  • Communicate technical problems and solutions to both technical and non-technical audience

  • Work with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries

  • Support technical design activities

  • Assist with gap analysis highlighting current state, future state, client needs and good practices

  • Communicate in formal presentation settings including medium sized groups, internal and external project teams

  • Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues

  • Identify opportunities for improvement within existing service operations and core propositions related to ServiceNow

  • Play a key role in the sales cycle by supporting ServiceNow demonstrations, preparing presentations to clients, and providing support for bid teams across industries; and

  • Assist with the development and extension of ServiceNow based offerings and proposals and across all products (ITSM, ITBM, ITOM, HRSD, Customer Service, Security, Application Development)

Required Technical and Professional Expertise

  • This is a direct client-facing role requiring primary interaction with client architects, client technical resources, and client process owners

  • Experience in providing creative solutions to business problems and working with ServiceNow, IT Service Management (ITIL) processes, metrics and key performance indicators

  • Ability to produce documentation on various levels including technical and customer facing

  • Minimum of three years experience working in a client-facing consulting or service delivery role within the IT services industry, at least two which have involved the development of ServiceNow solutions

  • Expertise in crafting ServiceNow service solutions that integrate with client service structures and operating models

  • Excellent verbal, written communication and presentations skills together with the ability to deliver customer presentations at a senior level

  • Understand ITIL and architecture frameworks/methods

  • Certified ServiceNow System Administrator and have at least one Implementation Specialist Certification

  • Understanding of Agile delivery methodologies

Preferred Technical and Professional Expertise

  • Strong analysis and design skills

  • Ability to manage competing priorities in a complex environment

  • ITIL certification

  • Understanding of common business analysis techniques and approaches; and

  • Experience of working alongside business analysts to define a solution.

About Business UnitIBM is a team business, strategy and technology consultants that design, build, and run foundational systems and that is the backbone the world's economy. IBM partners wh the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, wh s outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some the world's most unique challenges? And ready to shape the future for millions people? If so, then 's time to join us, express your individualy, unleash your curiosy and discover new possibilies.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric our clients, society and IBM self, to create a truly posive impact and make the world work better for everyone.

's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the intelligence, reason and science, we can improve business, society and the human condion, bringing the power an open and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one the largest corporate organizations in the world, we're also one the biggest technology and consulting employers, wh many the Fortune 50 companies relying on the IBM to run their business. At IBM, we pride ourselves on being an early adopter artificial intelligence, quantum computing and blockchain. Now 's time for you to join us on our journey to being a responsible technology innovator and a force for od in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the abily to work flexibly. If you are interested in a flexible working pattern, please talk to our recrument team to find out if this is possible in the current working environment.

Being You @ IBMIBM is commted to creating a diverse environment and is proud to be an equal opportuny employer. All qualified applicants will receive consideration for employment whout regard to race, color, religion, gender, gender identy or expression, sexual orientation, national origin, genetics, pregnancy, disabily, age, veteran status, or other characteristics. IBM is also commted to compliance wh all fair employment practices regarding cizenship and immigration status.