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IBM ServiceNow Solution Architect (m/f/x) in Berlin, Germany


As an IBM , you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized s using your knowledge IBM s. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities

IBM's strategy is anchored on hybrid cloud and AI, enabling our clients to transform their IT and business services. ServiceNow is integral and a key part of that strategy, providing the critical integration layer, helping our Clients optimise their IT and business workflows and managing their legacy and cloud services.

IBM is one of the largest ServiceNow Global Elite Partners. We are targeting exponential growth with specific strategic partners creating bilateral returns that materially matter and elevate IBM as the relationship of choice for valued client outcomes.

We are seeking a ServiceNow Architect to join a fast-growing team of ServiceNow professionals working with our account teams and clients across industries, to advise and build solutions to critical business problems, and to support our revenue growth.

The ServiceNow Architect - Sales will:

  • Leverage IBM ServiceNow offerings to support sales campaigns across your market, working closely with ServiceNow account executives within their market

  • Develop and grow relationship with IBM business sector and account teams to generate and develop sales opportunties

  • Work with IBM sales, solution and commercial teams to define and build applicable proposals through the sales lifecycle with handover to delivery

  • Responsible for providing architecture oversight to our projects as well as help in architecting solutions for our top national and international clients.

  • Provide thought leadership, review and advice on the client's ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions and build new methods and tools to be used across all our projects.

  • Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations

  • Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.

  • Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.

  • Support the resolution project challenges on constraints including, risks, time, resources and scope

  • Provide expert guidance for best practices related to ServiceNow

Required Technical and Professional Expertise

  • 10+ years of IT experience with Proven ServiceNow Product knowledge

  • 3-5 years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture.

  • Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.

  • Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or anyother Products of similar nature.

  • Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Preferred Tech and Prof Experience

  • Strong understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies.

  • Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management

  • Experience with enterprise level tool migrations

  • Experience in software engineering and design architecture

  • Excellent Communication skills - ability to communicate at an executive level

Preferred Technical and Professional Expertise

  • Preferably ITIL v4 certified

  • Preferably be TOGAF 9 certified or have a similar enterprise architecture certification

  • Strong Agile/DevOps delivery experience

  • Should have good knowledge of network/infrastructure/database/asset setup for an organization to be able to assist client using ServiceNow ITOM/ITAM

  • Current understanding of best practices regarding system security measures

  • Experience with scripting in the ServiceNow platform using JavaScript, Jelly, and/or AngularJS for Business Rules, Client Scripts, UI Actions, UI Pages, Widgets, Background scripts etc

  • Ambitious individual who can work under their own direction towards agreed targets/goals

  • Ability to handle change and be open to it, along with good time management and an ability to work under pressure and to tight deadlines

About Business UnitIBM is a team business, strategy and technology consultants that design, build, and run foundational systems and that is the backbone the world's economy. IBM partners wh the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, wh s outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some the world's most unique challenges? And ready to shape the future for millions people? If so, then 's time to join us, express your individualy, unleash your curiosy and discover new possibilies.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric our clients, society and IBM self, to create a truly posive impact and make the world work better for everyone.

's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the intelligence, reason and science, we can improve business, society and the human condion, bringing the power an open and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one the largest corporate organizations in the world, we're also one the biggest technology and consulting employers, wh many the Fortune 50 companies relying on the IBM to run their business.

At IBM, we pride ourselves on being an early adopter artificial intelligence, quantum computing and blockchain. Now 's time for you to join us on our journey to being a responsible technology innovator and a force for od in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the abily to work flexibly. If you are interested in a flexible working pattern, please talk to our recrument team to find out if this is possible in the current working environment.

Being You @ IBMIBM is commted to creating a diverse environment and is proud to be an equal opportuny employer. All qualified applicants will receive consideration for employment whout regard to race, color, religion, gender, gender identy or expression, sexual orientation, national origin, genetics, pregnancy, disabily, age, veteran status, or other characteristics. IBM is also commted to compliance wh all fair employment practices regarding cizenship and immigration status.