IBM Technical Support Specialist - AIX Support Engineer in Beijing, China

Job Description

Job Description

IBM AIX Support Engineer provides remote technical support to clients and IBM technical personnel as part of the WW AIX Remote Technical Support team. Job responsibilities include the demonstration of exceptional communication skills (verbal and written) to IBM clients and IBM management, timely updates for client situations, ability to effectively manage multiple complex situations, and deep technical product knowledge.

Key Responsibilities:

A person interested in this role will have key responsibilities to become a worldwide technical expert in one or more components of AIX, become an effective communication channel between IBM clients and IBM management. To be successful, a person should demonstrate excellent communication skills (written and verbal), a passion for continuous learning and a willingness to manage and solve complex technical problems. The skills required for this position span communication skills, situation management skills, and technical abilities.

Technical skills:

  • C and UNIX / Linux shell script programming

  • AIX or UNIX / Linux operating system technologies and products

  • IBM PowerHA or similar High Availability technologies and products

  • IBM PowerVM or similar HW/SW Virtualization technologies and products

  • Working knowledge of common administration and debugging tools

  • An additional consideration for existing knowledge of networking protocols and device drivers

  • An additional consideration for existing knowledge of IBM support tools and processes

Personal skills:

· Excellent communication skills (both verbal and written) in English

· Excellent analytical and problem-solving skills

· Ability to work within a team

· Strong customer-driven focus

· Good presentation skills

· Ability to work in a high pressure, dynamic situations with a large degree of autonomy

· Ability to produce good work documentation and demonstrate good writing skills

· Ability to listen to clients and understand both situational and technical issues

· Focused & Results orientated

· Accuracy and attention to details

· Able to prioritize and organize

Location: Beijing/Shanghai

Required Technical and Professional Expertise

Education:

Relevant University degree, ideally in Information Technology or Computer Sciences

Working experience:

At least 2 years experience working in the area of Customer support

At least 1 year experience working as a technical support for IBM or non-IBM products

Language skills:

Fluency in English is a must

Second foreign language is considered as an advantage - German, Italian, French or Spanish are a plus.

Preferred Tech and Prof Experience

Working experience:

At least 4 years experience working in the area of Customer support

At least 2 year experience working as a technical support for IBM or non-IBM products

Language skills:

Fluency in English is a must

Second foreign language is considered as an advantage - German, Italian, French or Spanish are a plus.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.