As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.
Your Role and Responsibilities
Act as a Lead Architect for the ServiceNow ITSM suite offerings within a larger IBM Services Management Practice. The Architect plays a key role in both pre-sales and delivery, helping to define offerings, design solutions and implement them on the ServiceNow platform.
The ITSM Architect will:
Play a key role in the sales cycle by delivering demos, preparing presentations to clients, designing solution architecture, and acting as a subject matter expert for bid teams across industries.
Manage the delivery of ServiceNow projects, coordinating with on and offshore teams and providing technical expertise as required
Support the development and extension of offerings around the ServiceNow platform, especially involving the IT Business Management and IT Operations Management modules
Consult on, design, and lead development of integrations between ServiceNow and other best-of-breed enterprise tools
Lead and participate in development teams following common methodologies including Agile
Have exceptional communication and presentation skills covering both technical and business concepts:
Mentoring and training delivery to colleagues of ServiceNow capabilities, solutions and offerings
Demo of ServiceNow offerings and articulate the client value proposition
Act as the ServiceNow subject matter expert at IBM sponsored events
Understand ITIL and architecture frameworks. ITIL certification desirable
Successful candidates for these positions will work onsite at the IBM Client Innovation Center in Baton Rouge, Louisiana. The IBM Client Innovation Center is an in-bound delivery model where we support our clients from our Monroe center. However, some travel is expected and all candidates must be willing and able to travel to meet our client needs across the US. Travel is typically related to knowledge transfer and training at the client site (Monday thru Friday). You are expected to travel up to 50% of the time. This is a traditional office position. You must live in, or be willing to relocate to, Louisiana. This is not a work from home position.
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
Skill development: helping our employees grow their foundational skills
Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations
Diversity of people: Diversity of thought driving collective innovation
In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!
Required Technical and Professional Expertise
5+ years of overall Relevant experience
3+ years of experience in design and implementation of ServiceNow Platform
3+ years of experience in Platform Architecture Management
2+ years experience working with Agile Methodology
3 years experience as a Certified Scrum Master
3+ years of experience in a sales or customer facing role
3+ of years of experience in managing budgets
Preferred Technical and Professional Expertise
ServiceNow Certified Application Developer Certification
ServiceNow Certified Implementation Specialist
Certification ITIL Certification
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.