IBM Jobs
Introduction
Thomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!
Your Role and Responsibilities
IBM Sustainability Software is responsible for creating software products that help our customers optimize operations and cost, while reducing waste and emissions. We are looking for a user researcher to help our B2B Integration product team build excellent customer experiences, informed by user needs. IBM's B2B Integration product is a multi-enterprise cloud-based business network that helps streamline, automate and fully digitize B2B transactions, augmenting the power of EDI with API capabilities.
As a researcher on the B2B Integration team, you will lead and contribute to UX research projects, drive stakeholder alignment, and demonstrate impact and influence on the product roadmap. Rigor, attention to detail, insatiable curiosity, comfort with ambiguity, and excellent time management will be critical to your success in your research project work.
Responsibilities:
Research Planning: Work with stakeholders and senior researchers to define research goals, methodologies, and timelines for various projects, ensuring alignment with business goals and user needs.
User Research: Execute on qualitative and quantitative research studies, such as interviews, surveys, competitive analyses, prioritization exercises, concept testing, contextual inquiry, and user journey mapping to gather insights about user behaviors, needs, and preferences.
Data Analysis: Analyze research data and derive actionable insights that drive informed design decisions and product improvements.
Stakeholder Collaboration + Influence: Collaborate closely with cross-functional teams, including other designers, product managers, and engineers, to advocate for user needs and ensure research findings are effectively communicated and integrated into the product development process.
Industry and Domain Expertise: Stay up to date with the latest UX research methodologies, industry trends, and best practices. Build and maintain subject matter expertise in the field of Sustainability.
Growth and Feedback: Contribute to a positive critique and feedback culture within the SSW UXR organization, delivering feedback with honesty and kindness and receiving feedback with openness and a growth mindset.
Required Technical and Professional Expertise
Proven experience (5+ years) conducting user research throughout the entire product development lifecycle.
Experience in both qualitative and quantitative research methods (as noted above), and demonstrated ability to lead or co-lead UXR projects.
Proficiency in data collection and analysis, and the ability to triangulate customer insights from a combination of data sources to derive meaningful insights.
Demonstrated experience in collaborating with cross-functional teams and driving UX research initiatives within an agile product development environment.
Strong communication and presentation skills, with the ability to leverage storytelling to effectively convey complex research findings and recommendations to diverse stakeholders.
Strong problem-solving and critical-thinking abilities, with a keen eye for detail.
Passion for user-centered design, empathy for users, and a commitment to delivering exceptional user experiences.
Ability and willingness to work three days / week on-site in the IBM Bangalore studio.
Preferred Technical and Professional Expertise
About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
