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IBM Transition Manager: IT Transition Services in Bangalore, India


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

  • The Candidate will be part of Central Transition CoE and will be awarded a Transition Execution project as per contract in a Senior Role equivalent to the Program Manager.

  • will be responsible for creation and implementation of Overall Transition Project plan which aligns with the project charter, in accordance with the goals and timing set by contractual obligations; specified by the solutioned costs, agreed timelines, manage risk assessment with stakeholders, in accordance to the IBM Transition methodology.

  • will contribute significantly to continuously improve the transition methodology and toolkit, ensuring lessons learned and driving consistent, risk managed, optimized transitions

  • will be responsible for identifying knowledge transition components along with the SMEs, scoping and planning knowledge transition sessions for transfer of knowledge from incumbent to new providers.

  • will be responsible for ensuring knowledge is properly captured by the team, recorded in documents like AID and disseminated to the new team members.

  • In Service Transition Management, the candidate will be responsible for inheriting as is service delivery processes, performing a maturity assessment of current processes in line with ITIL framework and creating a plan for To-Be process state. The Service Transition manager is also expected to compile/ update process documentation for standard delivery processes e.g. Incident, Change, Problem, Release, Configuration management processes

  • will be responsible for setting up the performance measurement framework to enable SLA/ KPI reporting in line with contractual obligations.

Required Technical and Professional Expertise

  • Should be able manage Transition Program reporting to various stakeholders, driving governance setup and effective execution, approval and signoff.

  • shouldensure transparent/timely reporting on the progress, success and risks/issues of the program to leadership

  • Should be able to l actively manage risks and issues by collaborating across work streams

  • Must be able to report on transition metrics like coverage of KT topics, progress of hands on work by the new team etc.

Preferred Technical and Professional Expertise

  • Should ensure Transition tooling is managed and maintained on an ongoing basis, so that the deliverables and KPIs conforms to the quality assurance and can be tracked for audit purpose

  • shoould be able to consolidate, review and update benefits and share challenges and lessons learnt

  • Should ensure relationship management of internal and external stakeholders

  • should build supportive, productive and trusted working relationships and communicate and collaborate as per IBM guidelines

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

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About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.