IBM Jobs

Job Information

IBM Technical Support Professional in Bangalore, India


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Identity governance (AccessHub) in IBM is one of the key initiatives, it brings "who has access to what" data into a single pane of glass. AccessHub is a milestone in online access, security and control for IBMers. The AccessHub initiative, sponsored and directed by the office of the CIO,

is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise. Solution is built on a modern tech stack and is built by an incredibly friendly and hard-working group of engineers. We are always looking to better ourselves and each other throughout the process of building this solution and are excited by the chance to have new people to work with and learn from!'

The CIO Identity team is seeking a team member who eager to immerse themselves into multiple IGA squads and help us build, grow, maintain and support Identity Access Management/Governance solutions. We are looking for someone who has a broad range of qualities to help us create the next generation of scalable systems at IBM.

Key qualifications include Organization, attention to detail, time management and a deep passion for professional growth.

Required Technical and Professional Expertise

  • Experience with ticketing system; ServiceDesk, Remedy, etc.

  • 3-5 years' Experience on any Identity and Access Management tools (Saviynt, IBM, Oracle and etc)

  • Experience on integrating servers with IAM for automated provisioning and deprovisioning

  • Knowledge on operating system functions related to user administration (AIX, Linux and Windows)

  • Ability to provide 24/7 on-call support as a SME (on a rotational basis if required)

  • Great communication and organizational skills

  • Work and Communication under pressure / client focus

  • User orientation to provide great support

  • Collaborative approach and ability to share with global team members lessons learned and blockers

  • Ability to learn fast the application logic and system functionalities

  • Ability to translate user requirements base on tool capabilities

  • Ability to drive and deliver e2e task

Preferred Technical and Professional Expertise

  • Interest in preparing technical documents

  • Ability to thrive in fast paced/high stress work environments

  • Professional growth mindfulness

  • Excellent written and verbal communication skills.

  • Demonstrative ability to multitask and prioritize work items

About Business UnitWe, at the IBM Chief Information Office (CIO) are a dynamic group of business, strategy and technology professionals, who provide top-of-the-line industry consulting, application and business process delivery, and follow agile values and principles. CIO is at the forefront of the digital reinvention of key applications used across IBM globally, providing value-led and asset-powered end-to-end solutions.

We are a cross-functional organization that provides IT applications and infrastructure services to IBM Business Units and to IBMers worldwide. Our mission is to provide a productive environment for everyone at IBM. We do this by leading with Design to drive simplicity and ease of use, Engineering the systems that own the business, and Innovating to transform the business. We continually Deepen our Agile practices while ensuring we Secure the Enterprise.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.