We build phenomenal products that our customers rely on so it's important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it's our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Your Role and Responsibilities
Provide implementation, troubleshooting, maintenance, and monitoring support
Support efforts to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives.
Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours (on a rotating basis).
Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.
Support issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner.
Manage and operate email routing devices and services
Interface with Microsoft for any Tier 3 support.
Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment.
Manage, maintain, and troubleshoot email retentions systems
Manage roles and services, user permissions, email queues, and dynamic distribution groups.
Implementation of Exchange PowerShell to fulfill automation tasks
Required Technical and Professional Expertise
Bachelor's Degree with at least 2+ years' experience.
Hands on experience with implementation, deployment, migration, and support for Exchange Online, including working with Exchange Hybrid servers
Strong communication skills and experience partnering with senior IT and Program leadership
Understanding of ITIL concepts
Customer Service - works well with clients and other vendors in achieving mission success and is committed to providing quality services.
Strong Communication Skills - be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders.
Experience with Office 365 and Microsoft Exchange 2016
Experience troubleshooting issues in a growing environment.
Time management skills with the ability to work within an IT Service Management/ticketing system independently
Track record of working effectively within a team, and support to peers toward improved processes and results.
Ability to triage and properly classify incidents and prioritize work efforts accordingly
Drive continuous improvement efforts
Preferred Technical and Professional Expertise
Experience in managing a medium to large environments
Vendor Management or Experience with interacting with service partners to handle service inquiries and problems.
Experience with log reviews, incident analysis, and identification of issue trends
Understanding of Azure, Azure AD, Enterprise Mobility + Security, Intune etc
Demonstrated knowledge of Office 365 Administration and Azure
Strong working knowledge of ITIL processes
Microsoft O365 Certification, preferred but not required
Azure Certification, preferred but not required
ITIL Certification, preferred but not required
Migration of and implementation solutions from a design/architecture perspective related to Office 365
Migration of Active Directory environments
Understanding of entire Microsoft Office 365 suite product and solutions
Building and executing PowerShell scripts
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.