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IBM Security Delivery Specialist-Logical Identity & Access Management in Bangalore, India


The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

Roles: Security delivery Specialist -IAM , This role requires Subject Matter Expertise (SME),Who can handle the escalations, Reporting and communication with people manager

Job Responsibilities:

  • Reporting and communication with People Manager

  • Briefing of new team members

  • Monitoring and ensuring given Service-Levels

  • Training and support of all members inside the team

  • Control and reaction to customer complaints and escalations

  • Coordinate the actions needed in case of service problems, to solve detected problems

Required Technical and Professional Expertise

  • Managing Escalation Process

  • Escalations to be resolved within 24 Hours

  • Dealing with escalations/complaints from customer via Service Management

  • Understanding the difference between Escalation & Expedite Request.

Preferred Technical and Professional Expertise

  • Coordinate the timely execution of the activities and the overall quality of the execution

  • Ensure agreed quality indicators converge to zero default

  • Put in place / track / report quality plans for each quality problems reported.

  • Help communication between the Quality Teams and the IAM team.

Team leading:

  • Review and validation of Working Instructions

  • Ensure consistency in the execution and quality of agreed services and tasks

  • Organize any required training sessions in case of:

  • new comers: ensure turnover within the team is transparent regarding the performed activities

  • new transferred activities: ensure the team is 100 % operational to perform the new activity

Reporting responsibility:

  • Provide agreed quality indicators

  • Be flexible enough in adapting the reporting to the continuous improvement required following audits results or lessons learned.

  • Report the exact status of the activities, i.e. report what went well and the encountered problems

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.