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IBM Onboarding Success Partner in Bangalore, India


The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities

Our Onboarding team is focused on delivering a signature experience for our new hires. Onboard Success Partner will be responsible to craft a signature experience that is both informative, engaging and ensures a warm welcome & strong start at IBM. This role is an integral part of the HR Talent Acquisition team and work cross-functionally with other areas of Human Resources including Talent Acquisition Partners and coordinators. Role of onboarding is integral for preparing the new hire for their IBM career and ensure that everything is ready for their arrival at IBM on day 1. The goal is to provide candidates with an impactful experience from offer acceptance onwards. Our Onboard success partners play an important part to improve the onboarding experience and build a feeling of personalized support as they guide candidates through the onboarding process in an efficient and timely manner. This role will be reporting to the Regional Onboarding Leader and will be part of IBM's Global Onboarding team.

What you'll do:

  • This position will support the HR team in building the best onboarding experience for every new joiners at IBM. The role requires one to be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization.

  • First point of contact for new employee and hiring manager from offer accept through onboarding and focus and New hire and Hiring Manager experience.

  • Schedule and facilitate Orientation sessions for new hires

  • Handle communications and queries from new hires

  • Analyse Onboarding NPS & KPI scores

  • Apply Design thinking and agile principles in designing and delivering best Onboarding experience

  • Be a change agent and identify areas of improvement.

  • Apply user experience and Visual design to create new offerings for New hires/Hiring managers

  • Create innovative solutions to enhance New hire engagement from Offer accept to Onboard

Required Technical and Professional Expertise

  • Relevent work experience 4+ years in Onboarding/Recruitment/Talent acquisition/BGC.

  • Experience as lead/Manager for 3+ Years.

  • Good knowledge in Excel and Data reporting,macros . (Looking for hires who use MS Excel in current role to report and manage data.

  • Excellent communication skills.

Preferred Technical and Professional Expertise

  • Prefer to have hires from Tyre 1 companies which has volume hiring with relevant experience in TA/onboarding.

  • Exposure to Agile/Design thinking/Project Management

About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.