At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The purpose of this role is to provide technical support in order to ensure a high degree of Customer Happiness through SLA & Process Compliance.
You will Perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
Prioritize major incidents based on business impact to the client.
Adopt the given technology to meet the drift of customer and business requirements.
Set up a medium to large extent office, support data center services, remote servers, and set up remote site by configuring needed infrastructure and TCP/IP networks with security.
Security Deployment & Assessment by configuring System policies, Routers, Firewall, proxy & Network Policies and Antivirus Solutions.
Managing Vendor and Customer Relationship
Windows OS/Linux, Cisco systems & security, and TCP/IP networking concepts apply.
Configuration and maintenance of server and network hardware and peripherals.
Monitors systems performance and ensures compliance with security standards.
Enforce 'drop dead' time to prevent outage outside of change window.
Proven working relationships with support and delivery teams, management and liaise with support areas as required.
Providing updates / communication to senior management on the status of Networking support related incidents.
Participate in daily Operations meetings provided there are no P1 incidents running.
Provide assistance with identifying problem management trends.
Required Technical and Professional Expertise
6+ years' hands on experience working in customer support industry supporting network infrastructure (L2/L3 devices)
Understanding of modern IT production data center and Internet (ISP/ASP) hosting operations including
Compute, Storage and Networking
Understand datacenter networking fabric topologies and common architectures deployed both Layer 2 and Layer 3 based
Networking: In-depth understanding of L2/L3 networking protocols including switching technologies, routing fundamentals, IP subnetting and Address Management, firewalling, load balancers, Security trust zones, Management Networks, VPN and network design
Experience with network components such as, ASR routers, switches, firewalls, ASA, etc).Virtual networking components VSG, Nexus1000V, BGP & OSPF protocol, Cisco UCS and storage
Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning; and storage and network management
Extremely well organized, detail-oriented and possessing a high level of integrity
Outstanding communication skills, both written and verbal
Experience designing and/or supporting large enterprise deployments.
Hands-on experience with Linux/UNIX based operating systems including strong CLI skill set and working knowledge of general system and network troubleshooting tools (e.g. WireShark)
Good practical working ability with Linux/UNIX utilities, including editors and command shells
Ability to travel 20 per cent of the time
CCNP or equivalent certification and/or related work experience
Preferred Technical and Professional Expertise
Hands on experience with VMware ESX Server or VMware products or NSX
UNIX kernel diagnostics/debugging
Experience with operation and administration of large Windows Server and Desktop Environments o Experience in administration of complex Storage Area Networks, including Fibre-channel and Ethernet based protocols
Previous exposure to Cloud Management Platforms such as OpenStack, CloudStack, vRA including Networking enabled by software
Familiarly of Clustering Technologies such as MS Cluster Server, Redhat clustering, Oracle RAC
Hands-on and working with key technology solution/language/tools e.g. CloudStack, OpenStack, AWS, KVM, libvirt, Chef, Puppet, Python, CMS, DynamicOps, API, etc.
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.