IBM is a global technology and innovation company present in India since 1992. It is the largest technology and consulting employer in the world, with approximately 380,000 employees serving clients in 170 countries. In this era of Cognitive Business, IBM is helping to reshape industries as diverse as healthcare, retail, banking, travel, manufacturing, and many more, by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things. We are changing how we create. How we collaborate. How we analyse. How we engage. IBM is a leader in this global transformation.
Your Role and Responsibilities
Who you are:
The IBM CIO Help@IBM organization is transforming how we provide support services. We are looking for talented Windows Technical Support Advisors to join a team in Bangalore, India and provide premium support to all IBM Employees.
What you will do:
As a passionate, talented Advisor, you will be an integral part of this support team that will deliver a new "White Glove" experience for our end users. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users. As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
Required Technical and Professional Expertise
2 years Windows technical support experience professionally and/or personally
At least 2 years professional troubleshooting expertise
Customer support experience and outstanding client focus
Active listener with flexibility to modify approach and adapt to customer needs
Ability to multi-task
Proven problem-solving skills
Preferred Technical and Professional Expertise
Highly experienced in the Windows support environment
Two plus years of client support experience
Experience with Agile practices applied in any customer services domain
About Business Unit
The Chief Information Office (CIO) is a cross-functional organization that provides IT applications and infrastructure services to IBM Business Units and to IBMers worldwide. Our mission is to provide a productive environment for everyone at IBM. We do this by leading with Design to drive simplicity and ease of use, Engineering the systems that own the business, and Innovating to transform the business. We continually Deepen our Agile practices while ensuring we Secure the Enterprise.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.