IBM Jobs
Introduction
At IBM, we view work as more than just a job; it's a calling. Our mission is to build, design, code, consult, and lead in this new era of technology, solving some of the most complex problems. This role centers on understanding clients' needs regarding people outcomes and crafting solutions that leverage IBM HR capabilities to deliver those outcomes. As a Deputy Group Manager, you'll collaborate with the best minds at IBM, interact with clients to align with their business needs, and engage multiple stakeholders to ensure the successful delivery of solutions. You'll serve as a catalyst for change, enhancing the employee experience for our clients.
Your Role and Responsibilities
As a Subject Matter Expert in EDM/Core HR Transaction Processing, you will be a pivotal member of our HR operations team, ensuring the accurate and efficient processing of employee data management (EDM) and Core HR transactions. Your expertise will be instrumental in maintaining data integrity, optimizing HR processes, and providing exceptional service to our client stakeholders and employees
Transaction Processing: Oversee the end-to-end processing of EDM/Core HR transactions, including but not limited to employee onboarding, offboarding, transfers, promotions, salary changes, and data updates.
Data Integrity: Ensure the accuracy, completeness, and consistency of employee data in the HRIS (Human Resources Information System) and other relevant systems, conducting regular audits and validations to identify and resolve discrepancies.
Compliance: Ensure compliance with relevant laws, regulations, and internal policies governing data privacy, confidentiality, and data security, maintaining up-to-date knowledge of compliance requirements and best practices.
Process Improvement: Identify opportunities to streamline and standardize transaction processing workflows, enhance efficiency, and reduce manual interventions through automation, system enhancements, and process optimization.
Quality Assurance: Conduct quality checks and reviews of transactional data, reports, and outputs to ensure accuracy, consistency, and adherence to established standards and guidelines.
Issue Resolution: Investigate and resolve escalated transactional issues, discrepancies, and inquiries from stakeholders, providing timely and effective resolution and communication.
Training and Knowledge Sharing: Provide training, guidance, and support to HR staff, managers, and other stakeholders on transaction processing procedures, system functionalities, and best practices, fostering a culture of continuous learning and development.
Vendor Management: Collaborate with external service providers, vendors, and partners involved in transaction processing activities, ensuring service level agreements are met, and issues are addressed promptly and effectively.
Reporting and Analysis: Prepare and distribute regular and ad-hoc reports, metrics, and analyses related to transaction processing activities, providing insights, trends, and recommendations to support decision-making and process improvement initiatives
Required Technical and Professional Expertise
Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field.
Overall 10-12 years of experience in HR processes with minimum 5-7 years of experience in HR transaction processing, with a focus on employee data management (EDM) and Core HR processes
In-depth knowledge of HRIS systems, EDM tools, and Core HR processes, with hands-on experience using relevant software and technologies.
Strong understanding of HR policies, procedures, regulations, and compliance requirements related to transaction processing activities.
Excellent analytical and problem-solving skills, with the ability to identify, analyze, and resolve transactional issues and discrepancies.
Effective communication and interpersonal skills, with the ability to collaborate and communicate effectively with stakeholders at all levels of the organization.
Strong attention to detail, organizational skills, and ability to manage multiple priorities and deadlines in a fast-paced environment.
Excellent written and verbal communication skills
Good organizational skills including attention to detail and multitasking skills
Hands-on exp of Microsoft Office
Preferred Technical and Professional Expertise
Professional certification in HRIS or HR transaction processing.
Experience with ERP systems such as SAP, Oracle, Workday, or similar platforms.
Experience with process mapping, process documentation, and process improvement methodologies such as Lean or Six Sigma.
Experience with data analytics, reporting tools, and dashboards for HR transaction processing metrics and analysis.
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
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For additional information about location requirements, please discuss with the recruiter following submission of your application.
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