IBM Jobs

Introduction

• We are seeking a software engineer to provide cloud DevOps support for Digital Business Automation suite of SaaS offerings

• The role consists of reactive support in response to issues or customer cases on our SaaS offerings as well as pro-active support aligned with improving our overall SaaS posture.

• We provide 24/7 support covered across three 8 hour shifts in a day. You will work as part of the third shift which operates between 1am Pacific time and 9am Pacific time.

Your Role and Responsibilities

• As a member of the DevOps team, you will be responsible for the monitoring and maintenance of customer cloud environments hosted on IBM Cloud.

• We are looking for candidates with strong diagnostic skills using industry standard tools and techniques, strong linux skills, and a proven background in cloud operations.

• Your daily tasks would include resolving alerts on our hosted customer deployments across various offerings, responding to customer tickets, executing planned changes.

• You would also be tasked with project work aimed at operational efficiency gains

• The ideal candidate would have a strong technical aptitude and a flair for picking up new skills

• The role provides ample opportunity for learning and career growth and is only constrained by the individual's appetite for learning

Required Technical and Professional Expertise

• 7+ years of IT experience

• At least 2 - 3 years in Cloud DevOps

• Experience administering Cloud deployments for Business Automation Workflow (BAW)/ Operational Decision Management (ODM)/ BlueWorks Live (BWL)

• Strong foundational knowledge of containerized deployments on Docker, Kubernetes, RedHat OpenShift and RedHat Enterprise Linux

• Websphere administration skills. Liberty administration skills will be an added plus

• The candidate should have a passion for continuous improvement in building knowledge base both technically and professionally

Preferred Technical and Professional Expertise

• RHEL certifications would be an advantage as would knowledge of other DevOps tools

• Prior experience with Ansible Automation and Observability frameworks

• Strong administrative skills and a good team player

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.