At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. You will be joining our industry leading Trusteer CSM team.
Your Role and Responsibilities
As a Customer Success Architect you will apply your technical skills to help our customers achieve their business outcomes. You will be responsible for ensuring the successful deployment of clients' MaaS360 solutions occurs, guiding a quick time-to-value and delivering the highest possible customer satisfaction levels, while also identifying expansion opportunities, and you will work with the renewal team to ensure execution of the renewal process.
To be successful in this role you:
Demonstrate a history of success as a customer success manager, consultant, pre-sales, technical account management, enterprise architect, or equivalent
Deeply understand customer business and technology needs; become the face of IBM to the customer
Serve as a trusted technical expert for the customer's MaaS360 entitlement and have a broad knowledge of the potential of a customer's security environment
Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
Have handled difficult customers or situations and can demonstrate resolutions
Willingness to take initiative and tackle things on your own
Ability to navigate data and people to find answers
Create customer success plan to outline adoption post-deployment and implementation
Conduct regular business reviews with stakeholders in client organisation to assess progress of success plan, implementing remedial measures if necessary
Required Technical and Professional Expertise
Technical understanding of how companies secure their mobile environment
Ability to show customers how to 'use' the offerings to get to first productive use and proactive expansion
Can build a growth plan to demonstrate how Growth Offerings will deliver customer outcomes
Analytical mindset and problem-solving skills
Strong interpersonal relationship building and executive communications skills
Can manage multiple customer accounts and projects simultaneously
Preferred Technical and Professional Expertise
5-10 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales (e.g., technology or management consulting)
Experience with enterprise software implementations is preferred
Experience working in B2B Enterprise Software, SaaS / IaaS / PaaS and/or Cloud
Technical understanding of how companies address mobile security challenges
Experience in deploying a mobile desktop management solution
Experience deploying an enterprise class endpoint solutions to medium and or large customers
We will also consider candidates with equivalent experience working with large clients in other industries - and with the desire to embark on a career as a technical CSM
About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.