IBM Jobs
Introduction
A career in IBM Software means you'll be part of a team that transforms our customers' challenges into industry-leading solutions.
We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world's leading AI-powered, cloud- software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes.
IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your Role and Responsibilities
IBM is seeking a driven and experienced Instana Product Manager specializing in OpenTelemetry and Infrastructure Observability. This role is pivotal in advancing our mission to deliver the foremost observability platform tailored for cloud-native workloads.
OpenTelemetry: OpenTelemetry stands as a critical open-source framework for collecting and transmitting telemetry data across infrastructure and applications. Its vendor-neutral approach appeals to customers seeking comprehensive observability instrumentation for their applications. Observability, crucial in dynamic environments, offers insights through visual analytics of telemetry signals, leveraging aggregable dimensions and metadata. Our platform unifies correlated traces, logs, and events for holistic observability.
Infrastructure Observability: Infrastructure Observability grants visibility into the health and state of backend components powering applications. It enables users to gauge the availability and performance of critical services and underlying layers. Given the shift towards cloud architectures, infrastructure observability now caters to dynamic, ephemeral stacks replacing traditional static layers.
Customer Needs: Customers prioritize ease of use in understanding their infrastructure and applications. This necessitates seamless consumption of data through ad hoc queries and customizable dashboards. Furthermore, advanced visual analytics on correlated metrics, expanded dashboard visualizations, and support for derived metric functions are integral to meeting customer expectations.
In this role you will be responsible for the following:
Adapting OpenTelemetry Vision: Continuously refine and adapt the OpenTelemetry vision in response to market dynamics and evolving customer needs. Stay abreast of industry trends and technological advancements to drive innovation.
Go-to-Market Strategy: Develop comprehensive go-to-market materials focusing on our unique value proposition and differentiation in the market. Collaborate with marketing and sales teams to effectively communicate product features and benefits to customers.
Product Delivery Leadership: You will lead a cross-functional product delivery team comprising designers and engineers. Drive the execution of product initiatives, from ideation to delivery, ensuring alignment with strategic objectives and customer requirements.
Stakeholder Engagement: Engage with internal stakeholders, including sales, marketing, engineering, and customer support, to gather feedback and insights. You will use this feedback to inform product decisions and prioritize feature development.
Customer Advocacy: Serve as a champion for our customers, understanding their pain points and requirements. You will advocate for customer-centric solutions and drive initiatives to enhance customer satisfaction and retention.
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Required Technical and Professional Expertise
Proven experience in product management, with a focus on Open Telemetry and Infrastructure Observability.
Deep understanding of observability principles, telemetry data collection, and analysis.
Strong analytical and problem-solving skills, with the ability to translate customer needs into actionable product requirements.
Excellent communication and leadership abilities, with a track record of effectively leading cross-functional teams.
Preferred Technical and Professional Expertise
Product Strategy and Roadmapping: Proven experience in developing product strategies and roadmaps for observability solutions, taking into account market trends, competitive landscape, and customer feedback. Ability to prioritize features and initiatives based on strategic objectives and resource constraints, while maintaining a customer-centric approach.
Industry Knowledge: Deep understanding of the observability landscape, including emerging trends, evolving customer needs, and competitive dynamics. Experience working with customers in industries such as e-commerce, finance, telecommunications, or healthcare, where observability is mission-critical, would be beneficial.
Leadership and Influence: Strong leadership skills with the ability to inspire and motivate teams towards a shared vision. Proven ability to influence key stakeholders, including executives, customers, and partners, through effective communication, strategic thinking, and persuasive storytelling.
About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
