At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Thank you for your interest.
This role is located ONSITE (post covid) in Austin, TX.
There is no relocation offered and no remote option (post covid).
The IBM CIO Help@IBM organization is transforming how we provide Windows 10 Help Desk services. We are looking for talented Windows 10 Specialists to join our team in Austin, Texas.
As a passionate, talented specialist, you will be an integral part of this support team that will deliver a "white glove" experience for our internal end users. Customer satisfaction is your key focus and you will be a significant contributor delivering IT Support that will delight our IBM Users.
Your goal will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver, quickly determine what help a colleague needs, and the best way to deliver it by adapting the technical guidance required to the technical skill of the caller.
You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to teammates to help achieve a resolution, but you'll maintain that first contact point relationship until the IBM end user has confirmed resolution.
This role requires outstanding communication, collaboration and problem solving skills.
You will need to be fluent in English and Spanish
Daily, you will bring your customer service focus and successfully interact with our internal customers
You will be an active listener with flexibility to modify approach and adapt to customer needs
The ability to multi-task is key to yours and the team’s success.
You are excited and willing to absorb new information and processes
As recommended, you make quick changes to daily processes
You welcome the opportunity to give and receive feedback
Your problem-solving skills are top notch!
IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Required Technical and Professional Expertise
Fluent speaking and writing in English
Fluent in Spanish and able to professionally communicate technical terminology
At least 2 years Windows experience professionally and/or personally
At least 2 years professional troubleshooting expertise
Preferred Technical and Professional Expertise
Experienced in Windows 10
Two plus years of support desk experience
Experience with Agile techniques applied in a customer service environment
About Business Unit
The Office of the Chief Information Officer (CIO) owns IBM’s IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
IBM intends this job to be performed entirely outside of Colorado.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.