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IBM Design Researcher in Austin, Texas


Thomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

The IBM Cognitive Systems Design Team has an exciting opportunity for a Design Researcher that is passionate about uncovering user needs and solving real world problems to join our growing team! In addition to our highly successful Power Virtual Server in the IBM Cloud offering, we are beginning work on several new, innovative Power Hybrid Cloud projects that will all require comprehensive research. We are looking for a unique blend of UX/Research skills to work closely with a team of Design, Product Management and Development to plan, prioritize and successfully deliver the research deliverables that are critical to our success.

Job Duties:

  • Conduct research using a wide variety of qualitative and quantitative methods

  • Work cross-functionally with Design, Product Management, and Development to prioritize, plan, and deliver on research initiatives

  • Synthesize user feedback via hands-on team discussions in order to translate insights into actions and requirements

  • Contribute to storyboards and task flows designs, effectively communicating visual intentions to the design team and sponsor users

  • Use Agile practices to uncover your recommendations quickly, collaborate with other designers and disciplines, and shepherd actions to completion

  • Facilitate team activities to create and maintain personas in order to build team empathy for real users; use those personas in storytelling techniques such as empathy maps and as-is/to-be journey maps

  • Evangelize the importance of design research as part of IBM Enterprise Design Thinking and educate product teams new to design research methods in order to help them integrate real users into their design life cycle


  • Advocate for the user and design research, facilitate the practice of design research on your team

  • Facilitate research through collection, analysis and producing insights to lead the team towards user outcomes

  • Plan and execute user research studies that inspire exceptional user experiences

  • Understand user workflows and assist design team in iterating on customer requirements

  • Continually learn and grow your skills by understanding the user research landscape and keeping up to date with the latest research trends and practices

  • Understand how to better work with project peers to increase your team's practice of IBM Design Research

Required Technical and Professional Expertise

  • A minimum of 4-5 years of professional experience in User Research role, preferably within enterprise software

  • Ability to clearly communicate benefits and insights of user research in a way that generates empathy amongst cross-functional teams of Designers, Developers, and Product Managers

  • Ability to adapt existing research methods to the project's needs and to define new research as needed

  • Experience interviewing customers and synthesizing the results

  • Knowledgeable in Agile development practices

  • Outstanding storytelling and presentation skills

  • Outstanding written and verbal communication skills

  • Exceptional attention to detail

Preferred Technical and Professional Expertise

  • Experience facilitating successful workshops, including remote

  • Technical background, preferably in a large enterprise environment

  • Proficient in Design Thinking methodologies and practices

  • Comfortable collaborating across multiple teams on a regular basis

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.