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IBM Salesforce Senior Business Analyst - 7Summits in Atlanta, Georgia

Introduction

As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.

Your Role and Responsibilities

Key responsibilities this role is expected to effectively demonstrate are as follows:

  • Understand clients' needs and translate into social business and digital solutions.

  • Work with clients to identify, validate, and document business objectives through workshops, interviews and company research.

  • Align client requirements to 7Summits products and platforms.

  • Interpret business requirements to identify technology and operational implications.

  • Provide best practice knowledge on business processes integrated with communities.

  • Review, develop and execute plans to address user requirements, increase adoption and engagement on communities developed on Salesforce Community Cloud.

  • Create business process flows, use cases, user stories, and test cases.

  • Support senior strategist on sales calls, proposal development, and resource estimating.

  • Assist in change management and community activation activities.

Required Technical and Professional Expertise

  • 5+ years experience in a Business Analyst or Strategy related role.

  • Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.

  • Experience leading projects in process improvement, change management, organizational transformation, requirements management, and/or facilitating workshops.

  • Experience with agile development tools such as JIRA.

  • Familiarity with data analysis tools and methodologies.

  • Strong consulting, problem solving, and critical thinking skills.

  • Collaborative and consultative work style.

  • Strong written, verbal and presentation communication skills.

  • Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).

Preferred Technical and Professional Expertise

  • Prior experience w/ Salesforce Community Cloud

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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