Our mission is to revolutionize customer service by developing and deploying the latest conversational artificial intelligence (AI) technology in IBM’s industry-leading chatbot platform Watson Assistant.
We are proud of our state-of-the-art, award-winning conversational engine, where ease of use, performance and security are the primary requirements. We are passionate about designing a simple-to-author, self-learning conversational platform. If you share our passion for great software engineering, working across cross-functional teams, and high-paced challenging projects, this is the job for you!
Your Role and Responsibilities
We are looking for an innovative hands-on leader to own the future of conversational AI in Watson Assistant. Working alongside product management and design you will shape the customer’s experience and oversee full-stack developers that implement this vision.
You will collaborate with multiple squads across the product and work with data scientists, user experience designers, and product managers to understand requirements and create technical architectures. Your responsibilities will span the entire lifecycle of the microservices that make up the conversational AI engine, from requirements gathering, design, development, and testing to continuous integration/deployment and supporting operations. You need to be able to think strategically to develop long-term architectural roadmaps, while continuously delivering new features to make incremental progress.
Above all, we are looking for an exceptional engineering lead with a keen sense of ownership, resilience and drive. If you like dynamic projects and enjoy being challenged, if you can make progress when faced with ambiguous requirements and uncertainty, if you enjoy moving fast (and are not afraid of making a mistake or two on the way), then we are the perfect team for you!
Location & Travel: Once IBMers are no longer working from home due to COVID-19 this will be an office based position in Littleton, MA or San Jose, CA. Periodic travel may be required for team meetings or industry conferences.
Required Technical and Professional Expertise
Hands-on experience with a chatbot platform (for example, Watson Assistant, Google Dialogflow or Assistant, Amazon Lex or Alexa, Rasa)
Proven technical lead with a history of leading large engineering teams
Strong communication skills with a demonstrated ability to communicate complex topics
Solid understanding of the trends in Natural Language Processing and Machine learning (both algorithms and runtimes)
Industry experience with leading delivery of innovative software products
Experience with Java or Python
Preferred Technical and Professional Expertise
Experience with development and delivery of SaaS products
Experience with Kubernetes or RedHat OpenShift
About Business Unit
IBM’s and Cognitive software business is committed to bringing the power of IBM’s and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge? Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
IBM intends this job to be performed entirely outside of Colorado.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.