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IBM Contract Specialist – Systems Software in Atlanta, Georgia


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM Z is the the World's most powerful business platform. 68% of enterprise production workloads, 80% of structured enterprise data, and 55% of all enterprise transactions, including more than 50% of the back end transactions generated from mobile enterprise applications run on IBM Z. Successful sales and implementation of our z Software products benefit from services to focused on implementation and deployment.

The Contract Specialist is responsible for generating and registering Statements of Work, Documents of Understanding, and Inter Company Agreements in support of the zTPS Software Solutions and Lab Services business in the North America, Canada and UK markets.

This is a critical role for the zTPS Software Solutions and Lab Services business. The role is to provide commercial and contract guidance to the zTPS Software Solutions business. For delivery, the role is responsible to interface with the zTPS Software Solutions SMPO team, and the WW zTPS Lab Services team.

The contract specialist should have the ability to communicate effectively and negotiate with all levels (professional to executive) within IBM, customers, suppliers, partners and their external representatives is essential. On international contracts the role will require interfacing with teams in other countries and ensuring the agreement accurately reflects IBM's capabilities in all countries within scope.

Responsibilities include:

Draft and negotiate statements of work (SOWs) & documents of understanding (DOUs) which accurately specify the business relationships between IBM and customers, alliances, partners and other companies.

  • Use BI tools, with scope provided by requestor or from boilerplate to generate necessary documentation

  • Generate work products (price case, client information, credit assessment, legal review, etc.) as required

  • Incorporate use of IBM resources (in/out of region), BP resources and IP Partner resources as needed

Obtain necessary approvals for SOWs and DOUs in accordance with IBM Audit guidelines

  • Submit contract for legal and Quality Assurance (QA) review via bi tools. In addition, address any concerns identified by legal and/or QA

  • Register signed statement of work (contract) in Engage Support


  • release billing for fixed price contracts. submit time in IBM Labor CLAIM system for completed services.

  • work with financial analyst in requesting InterCompany Agreements (ICAs) as needed.

  • work with Ireland's business analyst in reviewing dashboard for signed contracts.

  • assist accounts receivable in validating disputed invoices for SOW you prepared.

Critical skills required for this job include:

  • Apply Decision Making Skills; Apply Negotiation Techniques; Effective Communication;

  • Advise other professionals, Support Teamwork & Collaboration; Effectively Utilize Group Dynamics

  • Problem Solving: Recognize Complex problems; Analyze situations and implement solutions or develop new system elements, procedures or processes. Creativity and judgement applied to developmental work on different projects within the business environment

  • Contribution/Leadership: Provides ongoing operational guidance. Understand department zTPS Solutions Services mission and measurements and help the business to achieve them.

  • Impact on Business/Scope: Accountable for department results and for activities and/or projects involving multi-functional teams. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

Required Technical and Professional Expertise

  • 3+ years of experience working as a contract specialist

Preferred Technical and Professional Expertise

  • 5+ years of experience as a contract specialist

  • Experience with BI tools and other contract tools

About Business Unit

Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.