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IBM Global Administration Manager in Armonk, New York


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

This role has the responsibility to manage and promote administrative services delivery, improvements and organizational change. You will provide advice and recommendations to upper management. Responsibilities include staffing, performance management, and the application of HR practices and policies. You will guide functional objectives or technologies.

Candidates must have excellent communication skills, ability to work in an ever changing, agile environment, with focus on collaboration and exhibit a positive, flexible and adaptable attitude.


  • People management: up to 40 administrative employees (Administrative Assistants)

  • Manage day to day operations, interfacing with executive clients, client teams and your assistants to improve operational efficiencies and client satisfaction

  • Collaborate with colleagues to develop innovative support solutions for all executive clients and provide leadership to your team members through consistent feedback, skill development, and career engagement.

  • Effectively utilize group dynamics including virtual collaboration tools and methods. Negotiate to define approaches and goals.

  • Recognize complex problems related to functional objectives. Analyze situations and implement solutions, or develop new procedures or processes where required. Apply innovation and business judgement to developmental work on different projects.

  • Provide ongoing technical /operational guidance to lead professional work teams, conducts special projects, or manages department(s). Understand department/ functional mission and vision. Defines and decides objectives within specified business organization or project and may have responsibility for tools and assigned resources. Utilizes expertise to directly influence people outside department or function.

  • Accountable for department results and for activities and/or projects involving multi-functional teams. Regularly participates in overall functional program planning. Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

This role provides the opportunity to take an active role in the transformation of IBM Global Administration's mission to deliver leading edge assistant support.. This people management opportunity is a chance for the right candidate to make a positive difference for their employees and help them to continue to grow in their role and achieve results that demonstrate a positive impact to our organization and that of their clients

Required Technical and Professional Expertise

  • Business Acumen

  • Previous management experience

  • Independent thinker, self-starter, flexible, intuitive

  • Strong negotiation and communication skills - At least 3 years required for each skill

  • Proficient in English (both written and verbal)

  • Proficient in Lotus Notes/Verse, Slack, Box, Webex, Microsoft Office Tools

Preferred Technical and Professional Expertise

5 years people management experience

About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.