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IBM Senior Service Designer in Amsterdam, Netherlands

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Identifies key insights that fuel the creation of compelling, emotionally relevant and effective user experiences and online marketing programs that achieve Client's strategic brand and business objectives. Finds ways to further enhance the branding of a product or service through analysis of current market data and trends and forecasting future trends. Ensures a consistent and effective brand message. Develops positioning recommendations, guides market research analysis and defines brand elements and tone. Leads the Insight phase and works collaboratively with multi disciplinary teams to marry strategy with rich consumer insights and to inform digital marketing plans.

As a Senior Service Designer within IBM iX some of your main job responsibilities will be:

*Generating insights through research with users, staff and stakeholders to shape a holistic view of the total user experience;

*Analyzing, consolidating, and communicating research findings to stakeholders in order to strategically frame, validate and quantify the problem being solved and help inform the wider strategic roadmap of initiatives; *Defining key UX and organizational measurements used to track and prove the initiative delivers positive outcomes for both users and the business;

*Designing concept journeys, blueprints, and roadmaps that communicate how the total user experience can be elevated beyond the immediate product or service;

*Facilitating the collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business and design;

*Shaping how behind-the-scenes processes and support functions interact with each other and how these impact the design process; and Embedding design practices within organizations to create a sustainable approach to service the needs of the user.

Required Technical and Professional Expertise

Strategy, Branding, Customer Experience Design, Innoovation

Demonstrate he following qualities and behaviors:

*Passionate about helping our clients improving their organization, services and processes;

*Creative and passionate about providing solutions to challenging problems;

*Excellent communication and interpersonal skills;

*Superior organizational, and problem solving abilities;

*Detail-oriented and analytical, with capability to apply logic to solve problems;

*Affinity with IT and emerging technologies;

*3 + years relevant working experience in a similar role.

*Owning a relevant Master degree

*Willingness and ability to travel up to 4 days a week.

*You are fluent in Dutch and English, both in written and spoken form.

Preferred Technical and Professional Expertise

Languages required: English (and Dutch)

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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